VYXEL Privacy Policy

Last Updated: 20 February 2026

VYXEL is operated by Edu-Wire ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related CRM services.

By using VYXEL, you agree to the practices described in this Privacy Policy.

1. About VYXEL

VYXEL is a business CRM communication and attendance management application designed for organizations. The App requires user authentication. Data may be stored locally on the device and securely on cloud servers hosted by Amazon Web Services (AWS).

2. Information We Collect

A. Information You Provide

• Name and Contact Information: First name, last name, email address, phone number.
• Account Credentials: Password and authentication-related information.

B. Information Collected Through App Permissions

VYXEL requests certain permissions strictly for CRM functionality:

• Call Log Data: Incoming, outgoing, and missed calls, including phone number, duration, and timestamp (for CRM call tracking).
• Phone State: To detect call events for accurate CRM logging.
• Microphone / Audio: Accessed only when a user explicitly initiates call recording.
• Location Data: Collected only during login or attendance marking to verify presence. We do not collect background location.
• Calendar Access: To synchronize business meetings within the CRM.
• Notifications: To provide CRM alerts and reminders.

Permissions can be revoked at any time through your device settings.

3. How We Use Your Information

We use collected data for legitimate business purposes, including:

• CRM call tracking and customer record management
• Attendance verification through location validation
• Secure account authentication and fraud prevention
• Cloud synchronization for organizational CRM access
• Improving service reliability and performance

We do not sell, rent, or trade personal data to third parties for advertising purposes.

4. Data Sharing and Disclosure

We share data only in the following situations:

• Within Your Organization: CRM data is accessible to authorized administrators of your company.
• Service Providers: Secure hosting and infrastructure services are provided by Amazon Web Services (AWS).
• Legal Obligations: When required by law, regulation, or legal process.

5. Data Retention

We retain personal data for as long as necessary to provide CRM services and maintain your active account.

If an account is terminated, data will be deleted or anonymized within one (1) year unless retention is required by applicable law.

6. Data Security

We implement appropriate technical and organizational safeguards, including:

• HTTPS/TLS encryption for data transmission
• Secure AWS-hosted infrastructure
• Role-based access controls
• Firewall and database protection mechanisms

7. Data Breach Response

In the event of a suspected data breach:

• The affected systems will be isolated immediately.
• An internal investigation will be conducted.
• If required by law, affected users and authorities will be notified within 72 hours.

8. Data Protection Officer (DPO)

We have appointed a Data Protection Officer responsible for privacy compliance.

• Email: info@edu-wire.com

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for specific permissions

To exercise your rights, contact us at the email provided below.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Edu-Wire (VYXEL)
Email: info@edu-wire.com
[ R-25 GTB Complex, New Market, Bhopal, Madhya Pradesh 462003 ]

11. Account & Data Deletion Request

If you wish to request the deletion of your account and associated personal data, you may contact our support team.

Please send your request from your registered email address to:

Email: info@digi-wire.com

We will verify your request and process it in accordance with applicable laws and our data retention policies. Some information may be retained where required by law or for legitimate business purposes.

This Privacy Policy may be updated periodically. Updates will be reflected by revising the "Last Updated" date above.